Part time 25 hours pw, £25,000 pa pro rata


Herts Domestic Abuse Helpline (HDAH) is a confidential, free, support and referral service for anyone affected by domestic abuse.  It has now completed its sixth year as a registered charity but has been operational for a total of 15 years. It was originally set up to provide a channel for those who were suffering domestic abuse but didn’t want to contact any of the statutory services but did want to find out what some of their options might be.

In July 2016 we extended our opening hours and now provide a weekend service from 9am to 4pm in addition to our weekday service which operates from 9am to 9pm.

Our group of well-trained, non-judgmental call takers listen carefully to each caller’s situation and then provide information and options appropriate to the caller’s individual needs.   The decision as to what action to take always remains with the caller.  We have contact details for some 177 mainly Hertfordshire services that can help. Our aim is to improve the lives of anyone affected by domestic abuse including those seeking help to change their behaviour.

As a registered charity the Helpline and its services are separate from, but closely aligned with, Herts Sunflower Partnership.

You will be joining the Helpline at a time of transformation as we have been asked to lead a project to establish a network of Domestic Abuse Champions in Hertfordshire to provide better access to services for victims of domestic abuse.  The Helpline will be employing a Network Manager whose role will be to work closely with all the voluntary, public and private sector organisations which deal with domestic abuse at some level, including those it also impacts such as mental health and drug and alcohol misuse organisations, to establish the Network.  The Helpline, with its directory of Herts services, will form the hub of this Network and the Helpline Co-ordinator will work closely with the Manager.

The Helpline’s Vision Statement

In a quest to reduce domestic abuse by increasing awareness and providing support, HDAH provides a confidential signposting service across Hertfordshire to those impacted by DA. Whether directly serving victims, perpetrators or their families or indirectly professionals, HDAH has a comprehensive and unique understanding of local resources that can help them.  Its commitment always is to ‘put the caller at the heart of the service’.


The Helpline Co-ordinator will ensure the smooth running of the Helpline service.


1.     To manage the volunteer call takers and their rota.

2.     Volunteer recruitment, management and support including arranging (but not delivering) training induction sessions and ongoing training.  

3.     To liaise with the Helpline’s trainer to ensure smooth running of training events.

4.     To work closely with the Sunflower Domestic Abuse Network Manager

5.     Data management and analysis

6.     To respond to routine requests for resources, general enquiries

7.     Social media management including website, Facebook, Twitter etc

8.     To manage the Helpline’s hard copy resources

9.     To provide reports for and attend Trustee Board meetings

10.  To meet with the Trustee Board Chair, or nominated Trustee, for supervision and appraisal

11.   Expected to participate in ad hoc projects as required.


Essential skills and experience

 ·        Self-motivated with the ability to work independently but collaboratively, as part of a geographically dispersed team, managing your own time with minimal supervision.

·        Experience of managing people and teams

·        Excellent administration skills including computer literacy and sound knowledge of social media platforms

·        Excellent people skills including persuasion

·        Ability to think creatively to solve problems

·        Ability to collect, use and analyse data from a range of sources to generate insight and findings for reporting.

·        Expected to participate in ad hoc projects as required.


·        Experience of working in a similar domestic abuse arena.

·        Experience of partnership working

·        Awareness of Data Protection


The post holder will be based at a location in Welwyn Garden City (To be confirmed)

Travel around the county will be required from time to time

Reporting arrangements

The post holder will be employed by Hertfordshire Domestic Abuse Helpline and will report to the Helpline Chair being accountable to the HDAH Board.

Terms and how to apply

Salary: £25,000 per annum pro rata.

This is a part-time role for a fixed term of 2 years with the possibility of extension.  One month’s notice will be given/required.  There will be a probationary period of 3 months.

Hours – will be 25 hours per week.  Some flexibility may be required but core hours will be between 9am and 5.30pm, 5 hours per day.  Should it be necessary to work outside core hours time off in lieu would be given. Hours will be agreed in advance with the Helpline Chair.

Annual leave – 20 days pa excluding statutory holidays.

Candidates should have access to a vehicle insured for business use.

Interested candidates should send a CV and a covering letter of up to 1,200 words to, setting out how the requirements for the role are met.

Any questions to Christine Roach, Chair, on 07890 712789 between 10am-6pm

Application deadline 12th March 2018 at 5pm

Interviews will take place week commencing 19th March

NB  Appointment will be subject to DBS checks and references